Step into Mission Control. Design, deliver and improve the IT services that keep three astronauts alive — and bring them safely back to Earth.
4 Rounds
To Splashdown
Most ITSM training is focused on certification. We forget to teach people how to apply the theory in their daily work.
The number one reason ITSM initiatives fail is ABC: attitude, behavior and culture. Too little training time goes into creating buy-in and overcoming resistance.
ITSM is treated as an implementation project, so continual service improvement never becomes part of the culture.
IT is too internally focused. We forget the customer and the business, and cannot demonstrate the value of our services.
ABC
Attitude, Behavior, Culture: the number one reason ITSM initiatives fail.
"This Apollo 13 simulation gave my team a clear focus on how to align the IT services to the business. We had fun, we saved the Crew, and we took at least 5 lessons learned back to the office!"
You are the Mission Control Center of NASA. Your aim is to support the Crew during the mission. You must design your services, implement them, execute them and apply continual improvement practices in order to ensure mission success.
In four rounds you are challenged with events, problems, issues, changes and increasing business demand. You must apply ITSM best practice in order to become successful.
Duration
1 Full Day
Team Size
8 – 12 People
Basic expertise: ITSM basic understanding
Translate theory into real-world performance
Learn how to apply ITSM best practices and discover the essence of ITSM — beyond passing the exam.
Learn how to measure and improve your performance, and demonstrate the value your services deliver to the business.
Stay customer focused, set the right priorities based on customer impact, and develop communication and team competences.
Apollo 13 can support your ITSM learning initiatives or an organizational improvement program — breaking down silos, improving collaboration and putting theory into practice.